Global Bank International refused to address issue

Just wanted to follow up on my complaint regarding Global Bank International. I haven't heard anything back yet, and the laptop I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Global Bank International, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-872DE53A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Moore Senior Customer Representative Global Bank International

ComplaintNest Administrator Alert: We have noticed that Global Bank International has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team