Silver Inn Group provided defective product

It's now been 4 days since my initial complaint, and Silver Inn Group still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their extended warranty.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Silver Inn Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $81.34 Please contact our dedicated resolution team at support@Silver Inn Group.com with your preferred delivery date and time, referencing case number REF-C97D0FB6. We truly value your business and appreciate the opportunity to make this right. Best regards, David Lewis Customer Retention Director Silver Inn Group