Misleading advertising by Escape at Golden
Complaint Details
I want to report a serious concern with Escape at Golden's platform that I purchased on April 18, 2014 from your Maxwellside, Louisiana store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Timmothy P., but my issue remains unresolved.
Comments (2)
Savanah Romaguera
May 09, 2025 06:00After speaking with James Jackson from the Executive Customer Care at Escape at Golden, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Montana Yundt
May 21, 2025 05:46Dear valued customer, Thank you for bringing this matter to our attention. We at Escape at Golden take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-388AC20C). One of our specialists from our Executive Customer Care will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Walker Customer Satisfaction Coordinator Escape at Golden Customer Relations
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