Overcharged by Standard Factories Inc for service

I've received an email from James Miller at Standard Factories Inc offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The television was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Standard Factories Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $373.92 Please contact our dedicated resolution team at support@Standard Factories Inc.com with your preferred delivery date and time, referencing case number REF-FF47AFC1. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Smith Service Excellence Director Standard Factories Inc

ComplaintNest Administrator Alert: We have noticed that Standard Factories Inc has not yet responded to your complaint about their customer support plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team