Unresolved issue with Standard Factories Inc product

Thank you for your response, but I'm still not satisfied with the resolution offered. The $245.16 refund only covers part of what I paid for the delivery service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Standard Factories Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $255.19 Please contact our dedicated resolution team at support@Standard Factories Inc.com with your preferred delivery date and time, referencing case number REF-21A38ED2. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Walker Executive Customer Care Director Standard Factories Inc

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Standard Factories Inc's television and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Standard Factories Inc and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team