Prime Industries Inc refused to address issue
Complaint Details
I am writing regarding order #ORD-4020-UEI-5180 placed with Prime Industries Inc on October 28, 2004. I paid $481.92 for device, but when it arrived, I discovered faced system outages. I've made numerous attempts to contact customer service, but Kyler S. and other representatives have not been helpful in resolving this matter.
Comments (2)
Sharon Lockman
May 03, 2025 05:32I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Prime Industries Inc. Can someone please provide an update?
Claudine Navarro
May 23, 2025 05:20Dear valued customer, Thank you for your complaint regarding the router you purchased on April 3, 2025. At Prime Industries Inc, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $435.94 2. A replacement router with an extended warranty 3. A store credit of $435.94 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FF111E4A. We value your business and hope to restore your confidence in our company. Best regards, John Anderson Customer Advocacy Manager Prime Industries Inc
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