Refund refused by Prime Industries Inc
Complaint Details
I have been a loyal customer of Prime Industries Inc for several years. However, my recent experience has been extremely disappointing. I ordered software (order #ORD-1705-RLN-6905) on January 30, 1971, and have encountered is missing essential components. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Kaley Parker
Apr 26, 2025 05:16Just wanted to follow up on my complaint regarding Prime Industries Inc. I haven't heard anything back yet, and the laptop I purchased is still not working correctly. Any assistance would be greatly appreciated.
Daniel Menard
May 12, 2025 05:57Dear valued customer, Thank you for bringing this matter to our attention. We at Prime Industries Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-DF7C2B3C). One of our specialists from our Support Operations will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Thomas Senior Customer Representative Prime Industries Inc Customer Relations
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