Frustrated with Prime Industries Inc's lack of response
Complaint Details
On March 2, 1990, I signed up for Prime Industries Inc's upgrade service at their West Kirsten, Delaware location. I was told that the service would include appliance, but after paying $952.0, I discovered this wasn't the case. When I called to resolve this, Kaya G. was unhelpful and refused to address my concerns.
Comments (2)
Lora Ratke
May 20, 2025 05:27It's now been 3 days since my initial complaint, and Prime Industries Inc still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their delivery service.
Daniel Menard
May 24, 2025 05:36Dear valued customer, Thank you for bringing this matter to our attention. We at Prime Industries Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-831018FB). One of our specialists from our Service Excellence will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Clark Senior Customer Representative Prime Industries Inc Customer Relations
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified