Refund refused by Quality Craft

After my initial complaint, Quality Craft contacted me to troubleshoot the router. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at Quality Craft are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $497.67 Please contact our dedicated resolution team at support@Quality Craft.com with your preferred delivery date and time, referencing case number REF-A7EA0341. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard King Executive Customer Care Director Quality Craft

ComplaintNest Administrator Alert: We have noticed that Quality Craft has not yet responded to your complaint about their subscription plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team