False promises made by Global Cash Trust Shenyang LLC representative
Complaint Details
I'm writing to complain about the troubleshooting service I received from Global Cash Trust Shenyang LLC. After paying $91.22 for system, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Kayli W., but have not received a satisfactory resolution.
Comments (2)
Kenny Schamberger
May 21, 2025 05:31After speaking with John Moore from the Service Excellence at Global Cash Trust Shenyang LLC, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Margarita Kuhn
May 23, 2025 06:02Dear customer, On behalf of Global Cash Trust Shenyang LLC, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-4BEA6954) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex Williams Client Support Executive Global Cash Trust Shenyang LLC
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