Innovative Projects provided defective product

Thank you for your response, but I'm still not satisfied with the resolution offered. The $21.88 refund only covers part of what I paid for the priority service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our organic produce box to our attention. We at Innovative Projects are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective organic produce box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary organic produce box accessory kit valued at $205.29 Please contact our dedicated resolution team at support@Innovative Projects.com with your preferred delivery date and time, referencing case number REF-0D864147. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Martinez Customer Experience Director Innovative Projects