Unresolved issue with Metal Group product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Metal Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their maintenance contract.

Dear valued customer, Thank you for bringing your concerns about our tablet to our attention. We at Metal Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective tablet 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary tablet accessory kit valued at $121.59 Please contact our dedicated resolution team at support@Metal Group.com with your preferred delivery date and time, referencing case number REF-A72DDDF8. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard Hernandez Consumer Affairs Director Metal Group