Hidden fees discovered from Works Inc

After speaking with Patricia King from the Consumer Affairs at Works Inc, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Works Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-0878E4A0). One of our specialists from our Quality Assurance will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Jackson Customer Advocacy Manager Works Inc Customer Relations

ComplaintNest Administrator Alert: We have noticed that Works Inc has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team