Quality issues with Pinnacle & Services Ltd. product
Complaint Details
I am writing regarding order #ORD-2751-PBA-4870 placed with Pinnacle & Services Ltd. on March 17, 1997. I paid $492.59 for device, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Moriah D. and other representatives have not been helpful in resolving this matter.
Comments (2)
Darrell Kozey
May 13, 2025 05:48I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Pinnacle & Services Ltd. has been much more responsive, though we still haven't reached a satisfactory resolution regarding their loyalty program.
Admin User (Original)
May 23, 2025 05:12Dear valued customer, Thank you for your complaint regarding the smartwatch you purchased on April 1, 2025. At Pinnacle & Services Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $263.74 2. A replacement smartwatch with an extended warranty 3. A store credit of $263.74 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-38DA0530. We value your business and hope to restore your confidence in our company. Best regards, Taylor Garcia Client Satisfaction Manager Pinnacle & Services Ltd.
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