Frustrated with Pinnacle & Services Ltd.'s lack of response

I'm updating my complaint because Pinnacle & Services Ltd. finally contacted me today. They've offered to replace the gaming console, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Pinnacle & Services Ltd., I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-74A8F422) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Martinez Customer Experience Specialist Pinnacle & Services Ltd.