Frustrated with Sovereign Securities Partners Inc.'s lack of response

Insurance Verified Contacted Company Dec 23, 2024
Sovereign Securities Partners Inc. | Netherlands Antilles | Rossie Champlin

Complaint Details

On February 12, 2012, I signed up for Sovereign Securities Partners Inc.'s warranty service at their Lake Dean, Washington location. I was told that the service would include device, but after paying $776.13, I discovered this wasn't the case. When I called to resolve this, Ova T. was unhelpful and refused to address my concerns.

729 views | 2 comments | Dec 23, 2024 13:07

Comments (2)

Rossie Champlin

Rossie Champlin

May 22, 2025 05:44

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Sovereign Securities Partners Inc.. Can someone please provide an update?

Jaime Perales

Jaime Perales

May 15, 2025 05:37

Dear customer, I am reaching out regarding your recent complaint about our delivery service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Satisfaction Coordinator at Sovereign Securities Partners Inc., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $278.75 to your original payment method 2. Added a $278.75 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-675AD389 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Linda Hernandez Customer Satisfaction Coordinator Sovereign Securities Partners Inc.

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Dec 23, 2024 Rossie Champlin

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Status changed to "Contacted Company"

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