Poor customer service experience with Elite Build Boston

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Elite Build Boston has been much more responsive, though we still haven't reached a satisfactory resolution regarding their installation service.

Dear customer, I am reaching out regarding your recent complaint about our premium account. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Satisfaction Coordinator at Elite Build Boston, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $218.60 to your original payment method 2. Added a $218.60 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-B1501A95 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Charles Lewis Customer Satisfaction Coordinator Elite Build Boston