Warranty claim denied by Standard-Build Yokohama
Complaint Details
I have been a loyal customer of Standard-Build Yokohama for several years. However, my recent experience has been extremely disappointing. I ordered system (order #ORD-7919-CHV-1065) on January 15, 2010, and have encountered experienced long delays. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Yolanda Shields
May 22, 2025 06:07After speaking with Charles Williams from the Client Satisfaction at Standard-Build Yokohama, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Brenna Hilpert
May 20, 2025 05:38Dear valued customer, Thank you for bringing this matter to our attention. We at Standard-Build Yokohama take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-EAE04885). One of our specialists from our Customer Success will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Martinez Director of Customer Success Standard-Build Yokohama Customer Relations
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