Delayed delivery from Resort at Diamond Surat Thani

I've received an email from Thomas Jackson at Resort at Diamond Surat Thani offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The winter coat was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the winter coat you purchased on April 2, 2025. At Resort at Diamond Surat Thani, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $397.58 2. A replacement winter coat with an extended warranty 3. A store credit of $397.58 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-EA9416EA. We value your business and hope to restore your confidence in our company. Best regards, James Miller Client Relations Manager Resort at Diamond Surat Thani

ComplaintNest Administrator Note: We have reviewed this complaint against Resort at Diamond Surat Thani and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the handbag. ComplaintNest Support Team