Overcharged by Elite Escape for service
Complaint Details
I want to report a serious concern with Elite Escape's plan that I purchased on August 11, 1987 from your Raynorfort, Florida store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Doug H., but my issue remains unresolved.
Comments (2)
Rickey Hettinger
May 26, 2025 05:26I've received an email from Casey Taylor at Elite Escape offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jacket was clearly defective from the start.
Claudine Navarro
May 19, 2025 05:58ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Elite Escape of this issue through multiple channels. They have acknowledged receipt of this complaint on April 8, 2025 and have assigned it reference number REF-842EFE84 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified