Elite Escape refused to address issue
Complaint Details
I purchased a membership from Elite Escape on December 1, 1986. Shortly after using it, I experienced experienced frequent disconnections. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jaunita A. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Alfonzo Wilkinson
May 06, 2025 05:13I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Elite Escape. Can someone please provide an update?
Admin User
May 11, 2025 06:01Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Escape take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-6A9EDCB7). One of our specialists from our Customer Retention will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Robinson Client Support Executive Elite Escape Customer Relations
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Status updateStatus changed to "Resolved"