Billing dispute with Elite Escape
Complaint Details
I purchased a appliance from Elite Escape on February 2, 2014. Shortly after using it, I experienced arrived significantly late. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Polly K. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Florine Herzog
Apr 27, 2025 05:49I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Elite Escape. Can someone please provide an update?
Bradford Anderson
May 26, 2025 05:52Dear valued customer, Thank you for your complaint regarding the winter coat you purchased on May 9, 2025. At Elite Escape, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $251.68 2. A replacement winter coat with an extended warranty 3. A store credit of $251.68 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-0DD4F252. We value your business and hope to restore your confidence in our company. Best regards, John Thompson Quality Assurance Manager Elite Escape
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