Billing dispute with Venture Brokers Omsk
Complaint Details
I'm writing to complain about the technical assistance I received from Venture Brokers Omsk. After paying $400.7 for plan, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Karelle S., but have not received a satisfactory resolution.
Comments (2)
Constance Christiansen
May 04, 2025 05:56I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Venture Brokers Omsk has been much more responsive, though we still haven't reached a satisfactory resolution regarding their technical support package.
Brenna Hilpert
May 11, 2025 05:19Dear customer, On behalf of Venture Brokers Omsk, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-D40590C3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Thomas Customer Advocacy Manager Venture Brokers Omsk
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified