Poor customer service experience with Advanced Build & Sons Niigata

I've received an email from Jessica Jackson at Advanced Build & Sons Niigata offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The specialty coffee was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our prepared meal to our attention. We at Advanced Build & Sons Niigata are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective prepared meal 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary prepared meal accessory kit valued at $361.35 Please contact our dedicated resolution team at support@Advanced Build & Sons Niigata.com with your preferred delivery date and time, referencing case number REF-858E4770. We truly value your business and appreciate the opportunity to make this right. Best regards, Thomas Harris Technical Support Director Advanced Build & Sons Niigata