Refund refused by Diamond Lodge

I'm adding this comment to provide additional information. The dress shirt from Diamond Lodge not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Diamond Lodge are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $325.62 Please contact our dedicated resolution team at support@Diamond Lodge.com with your preferred delivery date and time, referencing case number REF-CA0525BF. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica King Support Operations Director Diamond Lodge

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Diamond Lodge's fitness tracker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Diamond Lodge and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team