Frustrated with Trust Brokers's lack of response
Complaint Details
I have been a loyal customer of Trust Brokers for several years. However, my recent experience has been extremely disappointing. I ordered unit (order #ORD-4059-PLG-4156) on November 27, 1995, and have encountered discovered hidden fees. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Jewell Parisian
May 20, 2025 06:04I appreciate Trust Brokers reaching out, but the solution provided doesn't address my original concern. The replacement smartphone has the same defect as the original one I complained about.
Admin User
May 25, 2025 05:25Dear valued customer, Thank you for bringing this matter to our attention. We at Trust Brokers take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-9E3C9C0A). One of our specialists from our Technical Support will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Williams Customer Service Director Trust Brokers Customer Relations
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Status updateStatus changed to "Resolved"