Billing dispute with GlobalFinancial

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about GlobalFinancial. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at GlobalFinancial are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $235.53 Please contact our dedicated resolution team at support@GlobalFinancial.com with your preferred delivery date and time, referencing case number REF-4FF792CD. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Harris Resolution Center Director GlobalFinancial

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding GlobalFinancial's headphones and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at GlobalFinancial and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team