Refund refused by Fabrication & Manufacturing Group

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Fabrication & Manufacturing Group. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at Fabrication & Manufacturing Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $419.16 Please contact our dedicated resolution team at support@Fabrication & Manufacturing Group.com with your preferred delivery date and time, referencing case number REF-2D661A76. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Brown Customer Experience Director Fabrication & Manufacturing Group