Billing dispute with Elite Resort Luxury

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Elite Resort Luxury. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our t-shirt to our attention. We at Elite Resort Luxury are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective t-shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary t-shirt accessory kit valued at $125.63 Please contact our dedicated resolution team at support@Elite Resort Luxury.com with your preferred delivery date and time, referencing case number REF-B56BAF5D. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Moore Client Relations Director Elite Resort Luxury

ComplaintNest Administrator Update: We have received confirmation from Elite Resort Luxury that they are actively working to resolve your complaint. Their representative, Joseph Garcia, has committed to contacting you within 3 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team