Poor customer service experience with Resort International

After speaking with David Jones from the Consumer Affairs at Resort International, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Resort International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $401.58 Please contact our dedicated resolution team at support@Resort International.com with your preferred delivery date and time, referencing case number REF-EFC9EA3E. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Davis Consumer Affairs Director Resort International