False promises made by Grand Oasis International representative
Complaint Details
I am writing regarding order #ORD-2796-FRV-7686 placed with Grand Oasis International on October 19, 2018. I paid $265.12 for product, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Alexa X. and other representatives have not been helpful in resolving this matter.
Comments (2)
Wava Kreiger
May 17, 2025 06:03Just wanted to follow up on my complaint regarding Grand Oasis International. I haven't heard anything back yet, and the handbag I purchased is still not working correctly. Any assistance would be greatly appreciated.
Clement Doyle
May 13, 2025 05:27Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on May 15, 2025. At Grand Oasis International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $83.51 2. A replacement formal shoes with an extended warranty 3. A store credit of $83.51 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-73EAE46E. We value your business and hope to restore your confidence in our company. Best regards, Jessica Martin Service Excellence Manager Grand Oasis International
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