Overcharged by ProsperityEquity Kota Kinabalu for service
Complaint Details
I am writing regarding order #ORD-4736-DKR-2379 placed with ProsperityEquity Kota Kinabalu on March 2, 2019. I paid $630.89 for accessory, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Keara L. and other representatives have not been helpful in resolving this matter.
Comments (2)
Parker Nicolas
May 09, 2025 05:52I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, ProsperityEquity Kota Kinabalu has been much more responsive, though we still haven't reached a satisfactory resolution regarding their extended warranty.
Eunice Watsica
May 25, 2025 05:19Dear customer, On behalf of ProsperityEquity Kota Kinabalu, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-FF7CC292) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Williams Client Experience Manager ProsperityEquity Kota Kinabalu
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Status updateStatus changed to "Resolved"