Frustrated with Assembly & Corporation Seremban Group's lack of response

An update to my situation: I've now spoken with three different representatives from Assembly & Corporation Seremban Group, and each has given me conflicting information about how to resolve the issue with my router. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Assembly & Corporation Seremban Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $41.49 Please contact our dedicated resolution team at support@Assembly & Corporation Seremban Group.com with your preferred delivery date and time, referencing case number REF-D8B12138. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard Martin Customer Success Director Assembly & Corporation Seremban Group

ComplaintNest Administrator Update: We have received confirmation from Assembly & Corporation Seremban Group that they are actively working to resolve your complaint. Their representative, Karen Robinson, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team