Unresolved issue with Precision Craft Solutions product
Complaint Details
I want to report a serious concern with Precision Craft Solutions's product that I purchased on January 24, 2024 from your Christopheland, Michigan store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Braden N., but my issue remains unresolved.
Comments (2)
Lynn Krajcik
Apr 29, 2025 05:52After speaking with Mary Hernandez from the Customer Service at Precision Craft Solutions, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Gerta Simon
May 19, 2025 05:27Dear valued customer, Thank you for bringing this matter to our attention. We at Precision Craft Solutions take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-EE25F924). One of our specialists from our Customer Service will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Clark Client Support Executive Precision Craft Solutions Customer Relations
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