Overcharged by Premier Builders Inc LLC for service
Complaint Details
On September 20, 2003, I signed up for Premier Builders Inc LLC's training session at their Port Kailyn, Texas location. I was told that the service would include service, but after paying $877.49, I discovered this wasn't the case. When I called to resolve this, Wilford R. was unhelpful and refused to address my concerns.
Comments (2)
Maybell Gislason
May 16, 2025 05:33I'm adding this comment to provide additional information. The wireless speaker from Premier Builders Inc LLC not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Gerta Simon
May 14, 2025 05:43Dear customer, On behalf of Premier Builders Inc LLC, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-97AF7C9D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Robinson Account Manager Premier Builders Inc LLC
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Status updateStatus changed to "Resolved"