Frustrated with Premier Builders Inc LLC's lack of response

After speaking with Mary Jones from the Client Satisfaction at Premier Builders Inc LLC, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our television to our attention. We at Premier Builders Inc LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective television 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary television accessory kit valued at $156.38 Please contact our dedicated resolution team at support@Premier Builders Inc LLC.com with your preferred delivery date and time, referencing case number REF-E8B3F97E. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Garcia Product Support Director Premier Builders Inc LLC