Quality issues with Secure Trust product
Complaint Details
I am writing regarding order #ORD-9552-JOQ-9842 placed with Secure Trust on March 7, 2004. I paid $677.91 for equipment, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Nicola F. and other representatives have not been helpful in resolving this matter.
Comments (2)
Mark Mosciski
May 14, 2025 05:54I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Secure Trust has been much more responsive, though we still haven't reached a satisfactory resolution regarding their priority service.
Brenna Hilpert
May 11, 2025 05:17Dear valued customer, Thank you for your complaint regarding the camera you purchased on May 15, 2025. At Secure Trust, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $232.96 2. A replacement camera with an extended warranty 3. A store credit of $232.96 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-CC3D7FC9. We value your business and hope to restore your confidence in our company. Best regards, Quinn Martin Resolution Center Manager Secure Trust
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