Overcharged by Secure Trust for service
Complaint Details
I'm writing to complain about the upgrade service I received from Secure Trust. After paying $48.73 for appliance, I found that it faced system outages. I've tried resolving this with your customer service team multiple times, including speaking with Mona M., but have not received a satisfactory resolution.
Comments (2)
Green Marquardt
May 26, 2025 06:04I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Secure Trust. Can someone please provide an update?
Daniel Menard
May 11, 2025 05:41Dear customer, On behalf of Secure Trust, I would like to personally apologize for the inconvenience you've experienced with our delivery service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-3A098B02) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Taylor Brand Representative Secure Trust
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