Securities of First provided defective product
Complaint Details
I'm writing to complain about the customer support I received from Securities of First. After paying $677.26 for solution, I found that it discovered hidden fees. I've tried resolving this with your customer service team multiple times, including speaking with Giovanni P., but have not received a satisfactory resolution.
Comments (2)
Dereck Leuschke
Apr 26, 2025 05:54It's now been 5 days since my initial complaint, and Securities of First still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.
Jennie Brown
May 23, 2025 05:29Dear customer, On behalf of Securities of First, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-8542516F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Jackson Customer Satisfaction Coordinator Securities of First
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