Frustrated with Materials & Group's lack of response

I'm updating my complaint because Materials & Group finally contacted me today. They've offered to replace the television, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Materials & Group, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-E1FF36B9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Jones Support Team Lead Materials & Group