Quality issues with Materials & Group product
Complaint Details
I'm writing to complain about the maintenance program I received from Materials & Group. After paying $768.67 for platform, I found that it faced system outages. I've tried resolving this with your customer service team multiple times, including speaking with Tony Z., but have not received a satisfactory resolution.
Comments (2)
Blanca Donnelly
May 13, 2025 05:56I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Materials & Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customization service.
Jaime Perales
May 16, 2025 05:43Dear valued customer, Thank you for your complaint regarding the gaming console you purchased on April 8, 2025. At Materials & Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $399.28 2. A replacement gaming console with an extended warranty 3. A store credit of $399.28 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A1A3E172. We value your business and hope to restore your confidence in our company. Best regards, Rowan Allen Resolution Center Manager Materials & Group
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