Quality issues with Materials & Incorporated Inc. product

After my initial complaint, Materials & Incorporated Inc. contacted me to troubleshoot the laptop. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, On behalf of Materials & Incorporated Inc., I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-5BFF5F1E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Young Senior Customer Representative Materials & Incorporated Inc.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Materials & Incorporated Inc.'s tablet and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Materials & Incorporated Inc. and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team