Hidden fees discovered from Materials & Incorporated Inc.

After my initial complaint, Materials & Incorporated Inc. contacted me to troubleshoot the television. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at Materials & Incorporated Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $353.42 Please contact our dedicated resolution team at support@Materials & Incorporated Inc..com with your preferred delivery date and time, referencing case number REF-A9BCA762. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Lee Support Operations Director Materials & Incorporated Inc.