Unsatisfactory resolution from Homes Bros

It's now been 14 days since my initial complaint, and Homes Bros still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their expedited shipping.

Dear customer, I am reaching out regarding your recent complaint about our delivery service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Homes Bros, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $96.23 to your original payment method 2. Added a $96.23 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-9F667326 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, John Wilson Customer Advocacy Manager Homes Bros