Overcharged by Mansion at Tranquil for service

After my initial complaint, Mansion at Tranquil contacted me to troubleshoot the jeans. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Mansion at Tranquil take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-00C1DE56). One of our specialists from our Customer Retention will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Williams Account Manager Mansion at Tranquil Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Mansion at Tranquil of this issue through multiple channels. They have acknowledged receipt of this complaint on April 30, 2025 and have assigned it reference number REF-00C1DE56 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team