Machine Engineering failed to honor their commitment

It's now been 2 days since my initial complaint, and Machine Engineering still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium membership.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Machine Engineering are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $424.18 Please contact our dedicated resolution team at support@Machine Engineering.com with your preferred delivery date and time, referencing case number REF-2C5201A7. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Jackson Customer Experience Director Machine Engineering