Hidden fees discovered from Machine Engineering

Just wanted to follow up on my complaint regarding Machine Engineering. I haven't heard anything back yet, and the gaming console I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at Machine Engineering are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $64.98 Please contact our dedicated resolution team at support@Machine Engineering.com with your preferred delivery date and time, referencing case number REF-B753CED1. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Rodriguez Customer Retention Director Machine Engineering

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Machine Engineering of this issue through multiple channels. They have acknowledged receipt of this complaint on April 19, 2025 and have assigned it reference number REF-B753CED1 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team