Dynamic Products Manufacturing provided defective product

After speaking with Mary Wilson from the Client Satisfaction at Dynamic Products Manufacturing, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Dynamic Products Manufacturing are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $30.34 Please contact our dedicated resolution team at support@Dynamic Products Manufacturing.com with your preferred delivery date and time, referencing case number REF-0AFE095E. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Clark Client Relations Director Dynamic Products Manufacturing