Billing dispute with Quality Production Systems Inc.

After my initial complaint, Quality Production Systems Inc. contacted me to troubleshoot the router. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Quality Production Systems Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $321.11 Please contact our dedicated resolution team at support@Quality Production Systems Inc..com with your preferred delivery date and time, referencing case number REF-9BDEF7D9. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Jones Client Relations Director Quality Production Systems Inc.