Quality issues with CapitalReserve product
Complaint Details
I am writing regarding order #ORD-9042-RKE-6742 placed with CapitalReserve on May 17, 2010. I paid $93.54 for system, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Florence K. and other representatives have not been helpful in resolving this matter.
Comments (2)
Vance Stracke
May 08, 2025 05:34After speaking with Karen Jackson from the Product Support at CapitalReserve, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Clement Doyle
May 22, 2025 05:26Dear valued customer, Thank you for your complaint regarding the tablet you purchased on March 28, 2025. At CapitalReserve, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $28.39 2. A replacement tablet with an extended warranty 3. A store credit of $28.39 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-AB2B6BCE. We value your business and hope to restore your confidence in our company. Best regards, Hayden Martinez Customer Service Manager CapitalReserve
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